2008 MTLI Graduate Program
April 28 - May 1, 2008
Oglebay Resort, Wheeling, WV

2008 GRADUATE PROGRAM   ***SOLD OUT***

2008 Graduate Registration Form

Based on a great deal of feedback at the conclusion of the 2007 Graduate Program we have decided to make the 2008 Graduate Program a full Monday through Thursday format to mirror the undergraduate school.  This year plan on arriving on Sunday night; you are also invited to participate in the golf outing and help celebrate the 2nd year student’s graduation at the dinner and ceremony on Thursday evening.

We have asked some of our outside instructors from prior years to return again based on your evaluations.  Bob Murphy, of the Studer Group, who not only educates but entertains will once again return at your request with a program designed to keep your attention for the whole day.  Nadine Levick M.D. will also provide an update to her 2007 discussion on the important subject of ground ambulance safety.

We also have two instructors who are new to MTLI.  Every Critical Care Transport program has major learning needs, whether it is on the aviation, equipment or the clinical side of the house. Diane Skiba is a renowned authority on the use of technology in learning and will discuss ways to use technology in teaching and reaching the newer tech-savvy members of your crews but also how to approach those who are technology averse.   Sandra Kinkade from Bell Helicopter, who has been involved in the airmedical community for many years in different roles, now comes to the MTLI Graduate Program with our own Connie Schneider-Eastlee for an introduction to Six Sigma, a quality improvement program that focuses on business process improvement.

And to round out the 2008 program, Kris Nelson, Denise Landis, and Robert Freitas will also do presentations designed to help participants coach and mentor employees and to build a succession plan for your program. 

We are delighted to have those who have attended the past few years programs return and hope to see some new faces this year at Oglebay.  The past 2 years have been sell-outs; we will limit this years program to the first 60 students who are registered so sign up and reserve your spot early as we are confident this year’s program will again sell out.

The Total Program will offer 29 MEUs towards recertification of your CMTE!

Day One-Monday April 28, 2008
Monday’s session will be devoted to “Moving the Organization Forward” in 3 sections.  The first section, given by Regent Kris Nelson will be on developing a strategy to coach employees.  The second section by Regent Chairwoman Denise Landis will be on developing an in-house mentoring program and also on finding a mentor for yourself.  Finally, Regent Robert Freitas will discuss how to develop an organizational and personal succession plan.

8:30-8:45 Introduction
Introductions, housekeeping issues, and a review of the day’s agenda

8:45-10:00   Coaching 101
Kris Nelson, CMTE
Coaching peers and employees can be said to be as simple as empowering others to achieve their goals. Understanding and setting those goals is an entirely different process. Discover how to help others uncover and prioritize their skills by generating a potential to achieve and by identifying realistic goals through effective communication, information management and listening skills.

10:30-10:45 Break

10:45 -12:00   Coaching the Coach
Kris Nelson, CMTE
Developing a coach within the team can be time consuming and often ends in frustration. Learn how to identify those with the skills and drive to become coaches and build on their desire to support others using encouragement and questioning versus opinions and advice. Help your new coach assist others to find the solutions to problems through focus and awareness training utilizing the concepts of intentions, choices and outcomes.

12:00-13:00 Lunch

13:00-14:00   Developing a Mentoring Program
Denise Landis, CMTE
Mentoring programs take work.  If your program has the need to speed up the development of future leaders or share the organizational knowledge across a broader section of your workplace a mentoring program might be right for your organization.  Ms. Landis will discuss how a well thought out mentoring program can assist with helping staff manage their careers, connecting people with an organization, and building trust and communication

14:00-14:15 Break

14:15-15:00   Measures for Success and Pitfalls to Avoid
Denise Landis, CMTE
Mentoring is a tool that organizations can use to nurture and grow their people. It can be an informal practice or a formal program but either way it is important to measure whether the program is having the desired outcomes.  To achieve success there are certain pitfalls to avoid.  Ms. Landis will discuss what measures to use to determine if your mentoring program is a winner and also the pitfalls in unsuccessful programs.

15:00-15:10 Break

15:10-16:00   Understanding Succession Planning
Robert Freitas, CMTE
Succession planning is the process of identifying and preparing suitable employees through mentoring, training and job rotation to assume key management positions within an organization.  This section will explore the reasons for developing a succession plan and to understand if an organization has the internal candidates suitable for succession.

16:00-17:00   Developing Best Practices in Your Succession Plan
Robert Freitas, CMTE
The best practices in succession planning keep the process simple, engage technology where possible and align the succession plan with the overall business strategy.  This section will discuss how to use simple tools to engage in a best practices approach to the development of your succession plan. 

Day 2 Tuesday April 29, 2008
Nadine Levick MD, MPH, DABFP, MBBS, FACEM, FRACGP
Dr. Nadine Levick is a national and international leader in EMS Safety. She is a board certified Emergency Medicine physician with a Masters of Public Health in Health Policy and Management from Johns Hopkins University and the recipient of the prestigious International Society of Automotive Engineers Women’s Leadership Award in 2003 for her work on EMS vehicle safety, and the 2006 International AMBEX research award for research most likely to change practice. Her research is focused on multi-disciplinary EMS research, practice and policy. Dr. Levick’s medical background, in addition to her Faculty positions in the USA at Johns Hopkins University, Columbia University and Maimonides Medical Center, includes positions in Australia at the Royal Melbourne Hospital and the St. Johns Ambulance Service and a Medical Officer in outback Western Australia with the Royal Flying Doctor Service. Dr. Levick is founder and CEO of Objective Safety and the EMS Safety Foundation “Innovation Consortium”, her recently established web site www.objectivesafety.net has been well recognized internationally. Dr. Levick has published extensively in both the engineering and medical literature and is a sought after speaker at numerous major national and international EMS conferences and seminars, and active in Federal policy on EMS safety issues. 

8:30-8:45 Introduction
Introductions, housekeeping issues, and a review of the day’s agenda

8:45-10:00   Ground Operations Safety – Low hanging fruit on high risk practices
Understanding risk and hazard is a key aspect to ensuring an effective and safe program. The ground transport component of any patient transport has numerous predictable and preventable transportation hazards, for the patient, the provider and the public - awareness and understanding of safety issues in ground transport is often an overlooked aspect to system safety. Even for those of you who don’t operate ground programs, it is important every time your crew gets into any ambulance that  safety issues are properly addressed and that the transport is done safely.
 
10:00-10:15 Break

10:15-12:00   Operationalizing Your Ground Safety Plan
Much effort goes into developing a program’s air medical safety program, but as more programs develop ground transport operations this session will highlight how the two safety plans are different and how to begin developing and operationalizing a comprehensive ground transport safety plan. With far less oversight and guidance generally than the aviation environment, developing a ground safety plan has challenges that require a special approach. Many safety plans exist, but how do you develop a ground medical transport safety plan, and how do you know your plan is working?  This session will help you to ensure your plan is appropriate, being used by crews and will assist you to develop ways to monitor the plan’s use and effectiveness.

12:00 Box Lunches, Golf Outing and other Activities

Day 3- Wednesday April 30, 2008
Bob Murphy, RN, JD
Bob Murphy, a well known operations leader and national health care presenter, joined the Studer Group after spending more than 23 years in health care.  His extensive experience includes work as a registered nurse, department leader of Emergency/Trauma Services, quality leader and operating officer.  Murphy is also a paramedic, health care risk manager, and attorney and licensed fork-lift operator.  He is board certified in health care administration and is a Diplomat of the American College of Health Care Executives.

Most recently, Bob served as the senior vice president and administrator for Baptist Hospital in Pensacola Fl.  His connection to Quint Studer, founder and CEO of Studer Group, began at Baptist in 1996 when Murphy began working with Studer, then vice president of the hospital.  Murphy’s efforts, along with others, have led Baptist Hospital to be ranked among the top 1% of health care customer service according to Press Ganey.

“Nine PrinciplesSM to Service and Operational Excellence”

How do you take your organization to the next level?  With passion, purpose, and worthwhile work.  Bob will help health care professionals rekindle the flame and offer a road map to creating and sustaining a Culture of Service and Operational Excellence that drives bottom-line results.  Learn tools, tips, and techniques to hardwire key behaviors as expressed by the Nine PrinciplesSM to increase employee, physician, and patient satisfaction; lower employee turnover; improve quality; grow market share; and increase revenue while reducing costs.

08:30-08:45 Introductions
Introduction: Introductions and a review of the program's agenda and activities.

8:45-10:00 Studer Group Principles 1 & 2

Principle 1:  Commit to Excellence
Establishing a championship culture begins with a commitment to excellence.  Building around the five pillars of excellence – service, quality, cost, people, and growth – is the first step.  When excellence is reached, associates feel valued, physicians feel an organization is the best, and the patients feel the service is extraordinary.  A commitment to excellence impacts the bottom-line while living out the mission and values of the organization.  It creates alignment for associates and leaders while putting the “why” into healthcare.

Principle 2:  Measure the Important Things
This principle helps an organization reach specific goals.  Measurement holds associates accountable, excites an organization and aligns resources to hit targets.

10:00-10:15 Break

10:15-12:00 Studer Group Principles 3, 4, & 5

Principle 3:  Build a Culture around Service
Connecting service to organizational values elevates service excellence from a program to a culture.  Through scripting behaviors, creating teams, teaching service recovery and developing standards of performance, we ensure a caring environment for our patients.

Principle 4:  Create and Develop Leaders
This principle teaches how to establish a leadership institute and train leaders in a cost-effective manner.  Leadership development sustains results, speeds the skill set and raises the bar.

Principle 5:  Focus on Employee Satisfaction
Employee satisfaction directly correlates to patient and physician satisfaction.  By focusing on employee satisfaction and organization can improve overall satisfaction while decreasing costs.  Gain a better workforce by showing associate their job is worthwhile and they are making a difference.

12:00-13:00 Lunch

13:00-14:15 Studer Group Principles 6, 7, & 8

Principle 6:  Build Individual Accountability
Create a self-motivated workforce by motivation associates to act like owners instead of renters.  It’s amazing what associates will do when they feel ownership and alignment with an organization.

Principle 7:  Align Behaviors with Goals and Values
This principle integrates and connects the vision, values and goals of the organization into daily decisions, behaviors and actions.  Leader report cares and 90 day action plans align leadership energies and activities to achieve stated goals.

Principle 8:  Communicate at all Levels
This principle, called “Managing Up”, can work magic.  This method speeds up the decision process, creates proactive behavior and improves working relationships.  Leaders also learn how to positively represent administration to their associates.

14:15-14:30 Break

14:30-14:45 Studer Group Principle 9 and Conclusion

Principle 9:  Recognize and Reward Success
Through recognizing and rewarding successes real life examples for staff are created, exceptional behavior is reinforced and role models are developed.  Most importantly, staff is shown how they can make a difference.

Day 4-Thursday May 1, 2008
Sandra Kinkade, RN, MSN, MBA, CMTE
Sandra has enjoyed a long history in the air medical community.  She worked for 13 years as a flight nurse with Care Flight in Reno, NV and Vanderbilt University Medical Center LifeFlight.  Sandra had the privilege to serve on the Air & Surface Transport Nurses Association Board of Directors and was involved with the Certified Flight Registered Nurse Exam Construction Committee for four years.  Sandra joined Bell Helicopter in July, 2000 as the EMS market segment manager and recently became a certified Textron Six Sigma Black Belt.  She is also serving her third term as a board member-at-large with the Association of Air Medical Services.  Sandra will be joined in this section by Connie Schneider-Eastlee, CMTE.

8:30-8:45 Introduction
Introductions, housekeeping issues, and a review of the day’s agenda

8:45-10:00   An Overview of Six-Sigma
Sandra Kinkade and Connie Schneider Eastlee
If you could discover a way to tweak a current process, or create a new one and see improvement that led to increasing bottom line, customer and employee satisfaction, would you be interested?  There is no mystery to Six Sigma.  It is simply a method to finding the root cause of a problem and solving it.  Six Sigma can also be used to develop a new process by following a roadmap which helps incorporate important topics such as voice of the customer, key performance indicators, and measurements of success.  This section will describe key concepts of the Six Sigma process.

10:00-10:15 Break

10:15-12:00   Using the Six Sigma Tools
Sandra Kinkade and Connie Schneider Eastlee
We will offer an overview of some of the tools that can be easily applied to the transport medical community which could lead to performance improvement.  This will be a fun, interactive session by developing an actual case scenario and working through components of Six Sigma.

12:00-13:00 Lunch

Diane J. Skiba, Ph.D., FAAN, FACMI, is a Professor and Health Care Informatics Option Coordinator at the University of Colorado at Denver and Health Care Sciences Center.  Since 1982, she has taught nurses in the field of nursing informatics.  She currently is funded by the Health Resources & Services Administration (HRSA) Division of Nursing Advanced Nurse Education Training grant to prepare nurses in the field of informatics.  This grant supports their online Master’s degree program and funds the I-Collaboratory, an innovative online community to support informatics learners. 

She writes a column on Emerging Technologies for Nursing Educational Perspectives journal.  She was recently awarded one of the HRSA funded Faculty Development: Integrating Technology into Nursing Education and Practice Initiative grants.  This grant is targeted toward preparing faculty to learn about informatics, telehealth, simulations and other emerging educational technologies.

13:00-14:15   Thinking Outside the Instructional Box
Finding it difficult to reach the new generation of learners? This workshop will focus on new ways to engage your staff using a variety of different technologies. With the advent of internet tools like Web 2.0, learners are able to interact with instructors and colleagues using new social networking, simulation and virtual tools. L earn how the attract the net generation to courses and how you can reach the digital natives in your profession.  If your current responsibilities are such you don’t teach, this section will allow you to bring back new ideas to those you manage and are responsible for teaching your staff.

14:15-14:30 Break

14:30-16:30   Using New Tools to Teach
In this section you will be learn how to identify the differences between digital immigrants and digital natives and articulate how to meet the learning needs of the net generation.  We will also examine how to engage your students through the use of Web 2.0 tools, including identifying challenges and demands for effective use of technology.  Our intent is for you to have fun and think outside the instructional box.

2008 Graduate Registration Form
GRADUATE PACKAGE RATES - 5 night package
Arrival - Sun, April 27th… Departure – Fri, May 2nd
Single Standard Room Package   $1594.00
Single Premium Room Package    $1751.60
Premium Rooms in the new wing of Wilson Lodge – assigned on a first come, first serve basis.

EARLY ARRIVAL (optional)
Early Arrival – Saturday, April 26th  – Standard Package   $ 105.00   
Early Arrival – Saturday, April 26th  – Premium Package    $ 135.00 

Questions?
Contact Oglebay’s National Training Center at (304) 243-4126 or via e-mail at ntc@oglebay-resort.com.